ADX261 Exam Questions Answers | ADX261 PDF Dumps
ADX261

ADX261 Administer and Maintain Service Cloud Exam

Vendor Name:
Salesforce
Code:
ADX261
Questions:
198
Last updated:
Apr 22, 2023
Price:
$49.00

ADX261 Administer and Maintain Service Cloud Exam Certification Exam

ADX261 Administer and Maintain Service Cloud Exam Certification Exam is a comprehensive assessment designed to evaluate your expertise in administering and maintaining Salesforce Service Cloud. This ADX261 certification exam focuses on your ability to configure and customize the Service Cloud application, manage cases and solutions, implement automation and business processes, and effectively utilize Service Console.

By successfully passing this ADX261 exam, you will demonstrate your proficiency in optimizing Service Cloud functionality, ensuring smooth customer service operations, and maximizing customer satisfaction. With this ADX 261 certification, you'll be recognized as a skilled professional capable of effectively leveraging Service Cloud's powerful features to enhance customer support experiences.

Prepare for the ADX261 dumps Administer and Maintain Service Cloud Exam Certification Exam to gain a deep understanding of Service Cloud administration concepts, including setting up service entitlements, designing knowledge bases, implementing live agent functionality, https://www.certswarrior.com/exam/adx261/ and utilizing Service Cloud analytics for performance monitoring and improvement.

 

Exam code ADX261
Course Name Administer and Maintain Service Cloud
Total Questions 60
Passing Percentage 63%
Total Duration 120 minutes
Passing Marks 38
Total Marks 100
Level Associate
Passing Score 63%
Total Price $200
Recommended Preparation Resources
  • Salesforce Trailhead
  • Salesforce Press Books
  • Authorized Training Partners
Recommended Training/Books
  • Salesforce Trailhead
  • Salesforce Press Books
  • Authorized Training Partners
Registration Website URL https://www.salesforce.com/certification/service-cloud-consultant/
Schedule Exam
  • Online
  • Onsite
Exam Topics
  • Set up the case management process
  • Configure Salesforce knowledge
  • Enable entitlements
  • Set up the Salesforce Service Console app
  • Configure online chat with customers using Web Chats
  • Understand and set up communities

 

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